Refund Policy

1. The Nature of Our Work

Most of our services are bespoke: we design programs, build materials, and deliver sessions specifically for you. Once custom work has begun, the time and craft invested cannot be recovered. For this reason, refund eligibility depends on the type of service and how far along the work is. All services remain educational and non-certified in nature.

2. Deposits

Some engagements require a deposit to reserve time on our calendar and begin discovery. Unless stated otherwise in your Engagement Terms, deposits are non-refundable once we have begun work, because they secure capacity we set aside for you.

3. Self-Paced Course Programs

For custom self-paced programs, fees paid for work already completed or in progress are non-refundable. If you cancel before we begin production, any amounts paid beyond a non-refundable deposit will be returned. For any pre-packaged digital materials that provide immediate access upon purchase, all sales are final once access has been granted, except where required by law.

4. Instructor-Led Learning Sessions

Live sessions may be rescheduled at no charge when you give us at least five (5) business days' notice. Cancellations made with fewer than five (5) business days' notice, or missed sessions, are generally billed in full because the time was reserved for you. Where we must cancel a session, we will reschedule it or issue a refund for that session at your choice.

5. Practice & Assessment Materials

Custom exercises, workbooks, and assessments are non-refundable once they have been delivered to you, since they are produced specifically for your use. If you cancel before delivery, we will refund amounts paid for materials not yet produced, less any non-refundable deposit and work already performed.

6. Learning Resource Organization

Because these engagements are time-based, fees for hours already worked are non-refundable. If you end an engagement early, you will be billed for work completed up to the cancellation date, and any prepaid amount beyond that will be returned.

7. How to Request a Refund

To request a refund, contact us using the details at the bottom of this page and include your name, the service involved, and the reason for your request. We review each request individually and in good faith, and we may ask for additional information to process it.

8. Processing

Approved refunds are issued to the original payment method within a reasonable time, typically within ten (10) business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

9. Chargebacks

If you have a concern about a charge, please contact us first — we would much rather resolve it directly. Initiating a chargeback without first contacting us may delay resolution and may result in suspension of active work.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date above. The policy in effect at the time of your purchase or engagement governs that transaction.